Warranty, Care & Claims

Warranty, Care & Claims

Our team is ready to look after you - with the Real 15 Year Warranty

At Ramtaps, we pioneered The Real 15-Year Warranty in 2011, raising the benchmark for Australia’s bathroom industry. We proudly back almost all of our tapware and showers with 15 years of coverage - including five years of parts and labour - regardless of finish. The only exception is our Fiesta mixer collections, which use plastic cartridges.

Now, as this commitment reaches its fifteenth year, time has proven our confidence was well placed. Past, present, and future, Ramtaps remains dedicated to delivering the most reliable tapware for every Australian home.

Learn more about our warranty coverage, care guidelines, and how to make a claim below.

Warranty Information

Warranty Downloads
1/1 100% Open Download

Download a copy of the warranty (PDF)

Product Care and Cleaning

  • Warm soapy water and soft cloth will clean the tapware in most circumstances.
  • Do not use harsh abrasive, acidic cleaning agents or wax-based furniture cream.
  • Damage caused by the use of cleaning agents listed as unsuitable in the warranty terms will void your warranty coverage.

Make a Claim

We’ve done everything possible to ensure our products are among the most reliable in Australia. While it is highly unlikely, if you do have any concerns with the performance of your Ram tapware during the warranty period, we’re here to help. Our after - sales and design teams are ready to support you - and to learn from every concern our customers share.

Before you make a warranty claim

We’re always here to help. But before you lodge a claim, a few quick checks can often save you time and ensure you get the fastest resolution. Please take a moment to confirm the following:

  1. Please review our FAQ page first. Most common questions are answered there, and in many cases our after-sales team will also refer to this resource.
  2. Contact your product installer or plumber to confirm that the product has been installed correctly.
  3. If you have completed the above, please ensure you have all required documents and information ready before submitting your claim. Missing details may delay our response time.
  4. To protect the integrity of our warranty service, if our warranty team (or authorised agents) determines that your product does not have a genuine manufacturing defect, Ramtaps reserves the right to charge a service fee.